Privacy Policy
Effective Date: January 1, 2024
Last Updated: January 1, 2024
Our Commitment to Your Privacy
LUMINA MFG ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or engage with our B2B jewelry manufacturing services.
1. Information We Collect
Personal Information
When you contact us for business inquiries, we may collect:
- Full name and job title
- Company name and business information
- Email address and phone number
- Mailing address and shipping information
- Product specifications and custom requirements
- Communication preferences
Automatically Collected Information
- IP address and browser information
- Pages visited and time spent on our website
- Referral sources and search terms
- Device type and operating system
2. How We Use Your Information
Primary Business Purposes
- Process and respond to your inquiries
- Provide quotes and product information
- Manage orders and shipping logistics
- Provide customer support services
Secondary Purposes
- Improve our website and services
- Send relevant product updates (with consent)
- Analyze website performance and usage
- Comply with legal requirements
3. Data Protection & Security
Security Measures
We implement industry-standard security measures to protect your information:
- SSL encryption for data transmission
- Secure servers with regular security updates
- Access controls and employee training
- Regular security audits and monitoring
Data Storage & Retention
Your personal information is stored on secure servers and retained only as long as necessary for business purposes or as required by law. We typically retain customer information for 7 years for business and tax purposes.
4. Information Sharing
We DO NOT sell your personal information.
Limited Sharing for Business Operations
We may share your information only with:
- Shipping Partners: For order fulfillment and delivery
- Payment Processors: For secure transaction processing
- Legal Authorities: When required by law or to protect our rights
- Business Partners: Only with your explicit consent
5. Your Rights & Choices
Data Access Rights
- Access your personal information
- Request data correction or updates
- Request data deletion (subject to legal requirements)
- Data portability (receive your data in a standard format)
Communication Preferences
- Opt-out of marketing communications
- Update your contact preferences
- Withdraw consent (where applicable)
- File a complaint with data protection authorities
To exercise your rights, contact us at: privacy@luminamfg.com or call +86 15157943586
6. Cookies & Website Tracking
What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and analyze website performance.
Essential Cookies
Required for website functionality and security
Analytics Cookies
Help us understand website usage and improve performance
Marketing Cookies
Used for targeted content (only with your consent)
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.
7. International Data Transfers
As a China-based manufacturer serving global B2B clients, we may transfer your personal information internationally. We ensure appropriate safeguards are in place:
- Standard Contractual Clauses for EU data transfers
- Adequate security measures during data transmission
- Compliance with applicable data protection laws
- Regular review of international transfer mechanisms
8. Children's Privacy
Our website and services are intended for business use only. We do not knowingly collect personal information from children under 16 years of age. If you believe we have collected information from a child, please contact us immediately.
9. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we make significant changes:
- We will post the updated policy on our website
- We will update the "Last Updated" date
- For material changes, we will notify you via email
- We encourage you to review this policy regularly
Contact Information
Privacy Questions
For privacy-related inquiries:
Email: privacy@luminamfg.com
Phone: +86 15157943586
Business Address
LUMINA MFG
Yiwu, Zhejiang, China
Response Time: Within 30 days for privacy requests